Terms of Service

Last updated: August 4, 2026

1. Acceptance of Terms

By accessing or using Outermind, a service provided by Outermind, Inc. ("Outermind," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree to these terms, do not use our services.

2. Description of Service

Outermind is an AI agent workforce platform built for Microsoft 365. Outermind deploys autonomous AI agents, coordinated through a Chief AI Operating Officer (CAIOO) and personal assistants, that handle email, research, meetings, documents, and operations tasks for your organization under human oversight. The platform includes goal and project management, knowledge indexing and retrieval, voice interaction, meeting intelligence, and an integrations marketplace.

Outermind may include integrations with third-party services, including but not limited to:

  • Microsoft 365 services including SharePoint, OneDrive, Teams, and Exchange
  • Business applications such as HubSpot, QuickBooks, DocuSign, Affinity, and Dropbox
  • Developer and social platforms such as GitHub and LinkedIn
  • Communication and automation services such as Twilio, Zapier, Make, and Slack
  • Custom SQL databases and external HTTP APIs configured by your organization
  • Azure AI services for search and knowledge management

The current set of available integrations is shown in the in-app connections marketplace and may change over time.

3. Account Registration

To use Outermind, you must:

  • Have a valid Microsoft 365 account
  • Provide accurate and complete registration information
  • Be authorized to connect your organization's Microsoft 365 tenant
  • Maintain the security of your account credentials

4. LLM Provider Keys (BYOK)

Agent execution in Outermind uses a Bring Your Own Key (BYOK) model: you obtain and maintain your own LLM API keys (Anthropic, OpenAI, Google, xAI, Azure AI Foundry, or OpenRouter) and you agree to comply with the terms of service of your chosen AI provider. Outermind is not responsible for costs, rate limits, or service interruptions related to your AI provider. Certain platform-operated features, such as guided onboarding, run on Outermind-managed provider credentials at our expense, as described in our Privacy Policy.

5. Third-Party Integrations

Outermind allows you to connect to third-party services through the connections marketplace, including business applications, databases, and custom HTTP APIs. You are fully responsible for:

  • Any data shared with third-party services through your configured integrations
  • Compliance with the terms of service of each third-party service
  • Ensuring you have proper authorization to connect organizational accounts
  • The security of credentials and API keys you provide for these integrations

Outermind is not liable for any data loss, unauthorized access, or other damages arising from your use of third-party integrations. We provide secure transmission of data but cannot control how third-party services handle your data once received.

6. Safety Gateway

Outermind includes a Safety Gateway feature, enabled by default and configurable by your administrators, that scans outbound AI-generated communications for sensitive information, including personally identifiable information (PII), before they are sent. This feature is designed to help protect against accidental disclosure of sensitive data. However, the Safety Gateway does not guarantee detection of all sensitive information, and you remain responsible for reviewing AI-generated content before sending.

7. Human-in-the-Loop

Outermind is designed with human oversight. You acknowledge that AI-generated content should be reviewed before being sent externally. You are ultimately responsible for all communications sent from your organization, whether drafted by AI agents or not.

8. Acceptable Use

You agree not to use Outermind to:

  • Send spam or unsolicited communications
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or attempt to breach security
  • Impersonate others or misrepresent your affiliation

9. Intellectual Property

You retain full ownership of all content created using Outermind, including AI-generated emails, responses, and other outputs. We do not use your content to train AI models. By using Outermind, you grant Outermind, Inc. a limited, non-exclusive license to:

  • Process your content as necessary to operate and provide the service
  • Use anonymized and aggregated usage data to improve the service

This license does not include any right to sell your content or identify you or your organization in connection with such use. For questions about how your data is used, contact us at legal@outermind.ai.

10. Subscription and Payment

Outermind subscriptions are billed monthly or annually as selected. Prices are subject to change with 30 days notice. Refunds are provided on a case-by-case basis. Free trials started from our website do not require payment information and do not convert to a paid subscription unless you choose to upgrade. Trials started through our payment checkout collect a payment method and convert to a paid subscription at the end of the trial period unless cancelled before the trial ends.

11. Order Forms

You and Outermind may execute one or more written order forms describing the subscription, pricing, term, and any additional terms for your use of the service (each, an "Order Form"). Each Order Form incorporates these Terms by reference. If there is a conflict, the order of precedence is: the Order Form, then any data processing agreement between the parties, then these Terms, then any referenced policies.

12. Authorized Administrators and Partners

You may authorize a third party, such as a managed service provider or IT partner, to administer Outermind on your behalf, including connecting your Microsoft 365 tenant, configuring agents, and managing integrations. You are responsible for the acts and omissions of any partner you authorize, and you represent that each authorized administrator has the authority to act for your organization. Partners must comply with these Terms when accessing the service on your behalf.

13. Beta and Preview Features

We may make beta, preview, or early-access features available to you. These features are provided as-is, may change or be discontinued at any time, and may not be covered by our availability targets. If you provide feedback on any feature, you grant us a non-exclusive, perpetual license to use that feedback to improve the service.

14. Eligibility

Outermind is a business service. You must be at least 18 years old to use it, and you may only use it for business purposes on behalf of an organization.

15. Export Compliance

You may not use or export the service in violation of applicable export control and sanctions laws, including those of the United States. You represent that you are not located in, or a resident of, any country or on any list where such use is prohibited.

16. Indemnification

You will defend and indemnify Outermind, Inc. against third-party claims arising from your content, your use of third-party integrations, your violation of these Terms, or your violation of applicable law, except to the extent the claim arises from our own breach of these Terms.

17. Service Availability

Outermind, Inc. targets 99.5% service availability but does not guarantee uninterrupted access. We will make reasonable efforts to notify you of scheduled maintenance in advance. Service availability excludes downtime caused by factors outside our control, including third-party service outages (Microsoft 365, AI providers, etc.), force majeure events, or your own network connectivity issues.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUTERMIND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

19. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR YOUR PURPOSES.

20. Termination

Either party may terminate this agreement at any time. Upon termination, your access to Outermind will be revoked and your data will be permanently deleted within 30 days. You may request immediate deletion or export of your data prior to the 30-day period by contacting us at legal@outermind.ai.

21. Dispute Resolution

Any dispute arising from these Terms or your use of Outermind shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.

YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Any claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

22. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

23. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days notice by email or through the Outermind dashboard before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms. The "Last updated" date above reflects the most recent revision.

24. General

You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with any Order Forms, data processing agreement, and referenced policies, are the entire agreement between the parties regarding the service. A failure to enforce a provision is not a waiver of it.

25. Contact

For questions about these terms, contact us at legal@outermind.ai.