Sub-Processors
Last updated: October 26, 2026
Overview
Outermind, Inc. uses the following sub-processors to provide our services. Each sub-processor is bound by data processing agreements that require them to protect your data and use it only as instructed by us.
Current Sub-Processors
| Sub-Processor | Purpose | Location | Data Categories |
|---|---|---|---|
| Microsoft Azure | Cloud infrastructure, data storage, and computing, and Azure AI Speech text-to-speech for live voice sessions (United States, all regions) | Regional (matches your data region) | All customer data |
| Azure AI Foundry (incl. Azure OpenAI) | AI processing, language model inference, and vector embeddings for memory and search, and for a portion of agent execution in organizations that use Outermind-supplied LLM credits | Microsoft Azure regions. For Outermind-supplied LLM credits: United States, East US 2 (US data zone); United Kingdom, Sweden Central (EU data zone, not the UK); European Union, Sweden Central (EU data zone); Australia, routed globally with no Australia-only processing guarantee. Credit image generation is routed globally in every region. | Processed content for AI operations; in organizations using Outermind-supplied LLM credits, content your agents process during execution fulfilled by this provider |
| Anthropic | Language model inference for platform-operated agent onboarding features (guided interviews, goal contemplation, first-week reports), and for all agent execution in organizations that use Outermind-supplied LLM credits | United States | Onboarding conversation content and business context; in organizations using Outermind-supplied LLM credits, all content your agents process during execution |
| Perplexity | Automated company research during onboarding, and agent web search when enabled | United States | Company names and public business information; agent search queries when agent web search is enabled |
| OpenAI (Realtime API) | Real-time voice processing for the Outermind mobile voice app (zero-data-retention configuration) | United States | Voice audio and voice session content |
| LiveKit (with Deepgram speech-to-text) | Real-time audio transport and speech-to-text for live voice conversations with agents | United States | Voice audio and transcripts for live voice sessions |
| Azure Communication Services | Transactional email and SMS delivery | United States | Email addresses, phone numbers, message content and metadata |
| Stripe | Payment processing and subscription billing | United States (with EU SCCs) | Payment data only |
Customer-Configured Providers
Some services process your data because you connect them yourself, under your own accounts and agreements; they are providers you choose, not Outermind sub-processors. This includes the LLM provider you configure under our Bring Your Own Key model (Anthropic, OpenAI, Google, xAI, Azure AI Foundry, or OpenRouter) and any integrations you connect through the in-app marketplace (for example HubSpot, ElevenLabs, GitHub, LinkedIn, or web search providers such as Exa and Brave). Data shared with these services is governed by your agreements with them.
This applies only where you supply the credentials. If your organization uses Outermind-supplied LLM credits rather than your own key, Outermind holds the provider relationship and directs the processing, so that provider is an Outermind sub-processor and is listed in the table above rather than treated as your own. Credits are currently fulfilled using Anthropic and Microsoft Azure AI Foundry (Azure OpenAI) models and are available in every region. Anthropic processing takes place in the United States. Azure AI Foundry processing for credits takes place in East US 2 for United States organizations and in Sweden Central, inside the European Union data zone, for United Kingdom and European Union organizations; for United Kingdom organizations this is outside the UK. For Australian organizations it is routed globally, so there is no Australia-only processing guarantee.
Data Residency
When you sign up for Outermind, you select a data region. Your organization's data is stored in your selected region:
- United States: Azure East US 2 (Virginia, USA)
- United Kingdom: Azure UK South (London, UK)
- European Union: Azure North Europe (Dublin, Ireland)
- Australia: Azure Australia East (Sydney, Australia)
Some processing by the sub-processors above takes place outside your region, as their Location column shows.
Changes to Sub-Processors
We will notify customers at least 30 days before adding new sub-processors. If you have a Data Processing Agreement (DPA) with us, you may object to new sub-processors within 14 days of notification.
To receive notifications about sub-processor changes:
- Subscribe to updates by emailing legal@outermind.ai
- Check this page periodically for updates
Objecting to New Sub-Processors
If you object to a new sub-processor:
- Submit your objection in writing to legal@outermind.ai within 14 days of notification
- Include the specific grounds for your objection
- We will work with you to address your concerns
- If we cannot resolve the objection, you may terminate your subscription without penalty
Contact Us
For questions about our sub-processors, contact us at legal@outermind.ai.