Terms of Service | Outermind

1. Acceptance of Terms

By accessing or using Outermind, a service provided by Outermind Inc. ("Outermind," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Service

Outermind is an AI-powered automation platform that integrates with Microsoft 365 to help businesses automate email responses, document search, and other back-office operations. The service requires a Bring Your Own Key (BYOK) model where you provide your own LLM API keys.

Outermind may include integrations with third-party services, including but not limited to:

GitHub for repository and issue management
LinkedIn for social media automation
Custom SQL databases for data queries
External HTTP APIs configured by your organization
Azure AI services for search and knowledge management

3. Account Registration

To use Outermind, you must:

Have a valid Microsoft 365 account
Provide accurate and complete registration information
Be authorized to connect your organization's Microsoft 365 tenant
Maintain the security of your account credentials

4. BYOK Requirements

You are responsible for obtaining and maintaining your own LLM API keys (OpenAI, Anthropic, Google, etc.). You agree to comply with the terms of service of your chosen AI provider. Outermind is not responsible for costs, rate limits, or service interruptions related to your AI provider.

5. Third-Party Integrations

Outermind allows you to connect to third-party services including GitHub, LinkedIn, external databases, and custom HTTP APIs. You are fully responsible for:

Any data shared with third-party services through your configured integrations
Compliance with the terms of service of each third-party service
Ensuring you have proper authorization to connect organizational accounts
The security of credentials and API keys you provide for these integrations

Outermind is not liable for any data loss, unauthorized access, or other damages arising from your use of third-party integrations. We provide secure transmission of data but cannot control how third-party services handle your data once received.

6. Safety Gateway

Outermind includes an optional Safety Gateway feature that scans outbound AI-generated communications for sensitive information, including personally identifiable information (PII), before they are sent. This feature is designed to help protect against accidental disclosure of sensitive data. However, the Safety Gateway does not guarantee detection of all sensitive information, and you remain responsible for reviewing AI-generated content before sending.

7. Human-in-the-Loop

Outermind is designed with human oversight. You acknowledge that AI-generated content should be reviewed before being sent externally. You are ultimately responsible for all communications sent from your organization, whether drafted by AI agents or not.

8. Acceptable Use

You agree not to use Outermind to:

Send spam or unsolicited communications
Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit malicious code or attempt to breach security
Impersonate others or misrepresent your affiliation

9. Intellectual Property

You retain full ownership of all content created using Outermind, including AI-generated emails, responses, and other outputs. By using Outermind, you grant Outermind Inc. a limited, non-exclusive license to:

Use anonymized and aggregated usage data to improve the service
Use de-identified content for training and improving our AI models and features

This license does not include any right to sell your content or identify you or your organization in connection with such use. You may opt out of AI training by contacting us at legal@outermind.ai.

10. Subscription and Payment

Outermind subscriptions are billed monthly or annually as selected. Prices are subject to change with 30 days notice. Refunds are provided on a case-by-case basis. Free trials do not require payment information and convert to paid subscriptions only with your explicit consent.

11. Service Availability

Outermind Inc. targets 99.5% service availability but does not guarantee uninterrupted access. We will make reasonable efforts to notify you of scheduled maintenance in advance. Service availability excludes downtime caused by factors outside our control, including third-party service outages (Microsoft 365, AI providers, etc.), force majeure events, or your own network connectivity issues.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUTERMIND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR YOUR PURPOSES.

14. Termination

Either party may terminate this agreement at any time. Upon termination, your access to Outermind will be revoked and your data will be permanently deleted within 30 days. You may request immediate deletion or export of your data prior to the 30-day period by contacting us at legal@outermind.ai.

15. Dispute Resolution

Any dispute arising from these Terms or your use of Outermind shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.

YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Any claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

16. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

17. Contact

For questions about these terms, contact us at legal@outermind.ai.